OctoCore Service & Support: support@octocore.com
At OctoFrost, our priority is to protect your business and ensure the continuous and optimal performance of your equipment.
Our range of services includes:
- Equipment set up tailored to your needs to achieve full capacity.
- Staff training for optimal operations, sanitation, and maintenance of your
equipment. - Proactive maintenance through OctoFrost Care and OctoFrost Connect.
General questions and support:
Spare parts inquiries:
Please note that any previous email addresses containing “freshdesk” is discontinued and no longer in use!
"The support from OctoFrost was essential to overcome our initial problems and bring the project to success. Now we are producing and exporting top quality tropical fruits."
"Considering my previous experience in freezing IQF products, I never thought there could be a freezing tunnel with the characteristics found in the OctoFrost IQF Freezer."
"There is a satisfaction of our staff from running OctoFrost equipment. We also highly appreciate the after sales services for quick support from problems, professional staff for instruction guide, maintenance and problems solving."
"Everything that was promised came true, performance, efficiency, energy savings, operational savings of wages, etc. Moreover product quality achieved is exceptional."
"The separation of the product and the appearance is excellent and we can freeze the product to a much lower temperature than what was economical possible in the cryogenic freezer. "
"The OctoFrost team cares beyond the sale to make certain we are satisfied with the purchases. The training offered is very good and they follow-up to ensure the units are performing as they should. The OctoFrost team makes the purchase decision an easy one to make."
"Product separation is perfect and can´t be better. We have nearly no lumps - even on difficult and sensible products. There is nearly no dehydration of the product"
"We were very impressed with the operation of our new OctoFrost Freezer. We actually exceeded the stated capacity of the tunnel which was not expected and we were able to run 22 hours between defrosts on wet, sloppy blackberries."
At OctoFrost, our priority is to protect your business and ensure the continuous and optimal performance of your equipment.
Our range of services includes:
- Equipment set up tailored to your needs to achieve full capacity.
- Staff training for optimal operations, sanitation, and maintenance of your
equipment. - Proactive maintenance through OctoFrost Care and OctoFrost Connect.
General questions and support:
Spare parts inquiries:
Please note that any previous email addresses containing “freshdesk” is discontinued and no longer in use!
OctoCore Support portal
OctoCore Support Portal gives you direct access to technical information and
documentation for your equipment. It also provides a direct line of communication
with our expert team for any assistance you may need.
Customers must be registered to gain access to the Support Portal.
Contact support@octocore.com to send a request
OctoCore Care
OctoCore Care is a premium service program that provides you with proactive maintenance to keep your equipment in the best condition.
OctoCore Connect
OctoCore Connect is an online platform that allows you to connect with your OctoCore equipment from any location at any time.
Reach out with any questions